IT Support Engineer

A USA-based organization Caregenix is looking for an IT Support engineer Part-time or full-time that provides IT support to internal employees in a local office. Primary job duties will include but are not limited to, day-to-day support, finding fixes, workarounds, and final solutions by troubleshooting issues. Must be technically capable and a self-starter with strong organizational and customer service skills.

• Providing timely and effective technical, operations, and training support of end-user computers and devices.
• Image, install and maintain employees' computers and devices
• Install, support, and maintain printing environments
• Remotely patch employee computers
• Advance computer/network troubleshooting
• 2+ years of Windows System administration and engineering.
• Ability to support and manage a Windows-based infrastructure and related peripheral applications, including Azure AD, Active Directory, Remote desktop services, O365, IIS, and Certificate services
• Proven experience troubleshooting problems ranging from server, network, and PC issues.
• Foundational knowledge in networking technologies (layer 2 & 3 switches, TCP/IP, SNMP, Firewalls, NAT, and packet filtering)
• Proficiency in remote desktop and helpdesk software
• Advanced knowledge of IT software, hardware, and network setup.
• Exceptional ability to prioritize and diagnose IT problems.
• Extensive experience in resolving customer IT queries.
• Strong interpersonal communication skills and the ability to communicate with customers, vendors, and partners across all levels
• Excellent time management skills
• Ability to relay important application feedback to IT developers
• Exceptional written and verbal communication skills.

Job Types: Full-time, Part-time
Part-time hours: 45 per week

Ability to commute/relocate:

• Karachi: Reliably commute or plan to relocate before starting work (Required)

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