IT Support Engineer - USA International Jobs -->

Jul 22, 2023

IT Support Engineer

A USA-based organization Caregenix is looking for an IT Support engineer Part-time or full-time that provides IT support to internal employees in a local office. Primary job duties will include but are not limited to, day-to-day support, finding fixes, workarounds, and final solutions by troubleshooting issues. Must be technically capable and a self-starter with strong organizational and customer service skills.

  • Providing timely and effective technical, operations, and training support of end-user computers and devices.
  • Image, install and maintain employees' computers and devices
  • Install, support, and maintain printing environments
  • Remotely patch employee computers
  • Advance computer/network troubleshooting
  • 2+ years of Windows System administration and engineering.
  • Ability to support and manage a Windows-based infrastructure and related peripheral applications, including Azure AD, Active Directory, Remote desktop services, O365, IIS, and Certificate services
  • Proven experience troubleshooting problems ranging from server, network, and PC issues.
  • Foundational knowledge in networking technologies (layer 2 & 3 switches, TCP/IP, SNMP, Firewalls, NAT, and packet filtering)
  • Proficiency in remote desktop and helpdesk software
  • Advanced knowledge of IT software, hardware, and network setup.
  • Exceptional ability to prioritize and diagnose IT problems.
  • Extensive experience in resolving customer IT queries.
  • Strong interpersonal communication skills and the ability to communicate with customers, vendors, and partners across all levels
  • Excellent time management skills
  • Ability to relay important application feedback to IT developers
  • Exceptional written and verbal communication skills.

Job Types: Full-time, Part-time
Part-time hours: 45 per week

Ability to commute/relocate:

  • Karachi: Reliably commute or plan to relocate before starting work (Required)

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