- Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software complying with given standards and guidelines.
- Participate in varied computer platforms in multi-layered client-server environments.
- Train and guide staff hardware and software usage.
- Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
- Update and maintain computer inventory and surplus equipment.
- Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems, and other computing equipment.
- Ensure desktop computers interconnect seamlessly with diverse systems.
- Maintain passwords, data integrity, and file system security for the computing environment.
- Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Recommend and implement upgrades on systems to ensure longevity.
- Assess functional needs to determine system purchase specifications.
- Identify and repair hardware and network connectivity issues.
- Establish VPN access for all remote users.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Support in testing and deployment of new applications and systems.
- Any miscellaneous work assigns by the head of infrastructure Services.
Job Type: Full-time
Ability to commute/relocate:
- Karachi: Reliably commute or plan to relocate before starting work (Required)
Experience:
- desktop support: 2 years (Required)
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