Assistant Manager, Administration

Introduction

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to its patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health system offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre, and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

Responsibilities

You will be responsible for providing support to the Administrator in all operational matters, meeting the volume and revenue targets, implementation of renovation and expansion plans, and compliance with quality standards.

Specifically, you will be responsible to:

• work closely with Clinical Heads and Head Nurse and effectively coordinate with all clinical departments and support services to ensure patient satisfaction and maintain appropriate service standards
• extend help to all patient queries regarding billing, clinical summaries, medical reports, and the purchase of medical accessories
• visit all admitted patients daily to ensure their comfort and satisfaction and follow up to resolve issues and provide timely feedback regarding the rounds to the Clinical Heads
• study service issues by collecting data, conducting analysis, and making recommendations for improvement
• initiate dialogue with different personnel and departments to resolve issues and review inpatient and outpatient performance to improve service standards
• provide operational oversight to strengthen administrative and management functions and ensure that all issues are dealt with promptly and effectively
• work as “Administrator On-call” on holidays and after working hours. If required, visit the hospital during official off hours to address issues requiring immediate attention
• handle patient complaints, deal with irate patients, and deal with crisis situations in the most professional manner
• ensure that complaint and incident handling procedure is well understood by staff and patients, and the data is timely reported
• ensure a high level of patient-focused orientation among the staff to ultimately facilitate the provision of quality health care services.

Requirements

You should have:

• a Master’s degree, preferably MBA, ACCA, MBBS, or equivalent
• minimum 5 years of related work experience, having served at least 1-2 years in hospital management
• good knowledge of ambulatory, diagnostic, and inpatient services
• good knowledge of employee relation techniques
• good communication and interpersonal skills
• the ability to multitask and work in a high-pressure environment
• good computer skills, especially MS Word and Excel
• problem-solving skills

To Apply

You should send your updated resume to human.resources@aku.edu and mark the subject line with the position title "Assistant Manager 110012641”

Only shortlisted candidates will be contacted.

Applications should be submitted latest by July 26, 2023

Apply Now